Refund policy

Refund and Satisfaction Policy

College Clean Bins provides cleaning services, not physical products. Nothing is shipped, and there is no item to return. Because we don't collect any payment or card information online, you are never charged before your service is performed. Payment is collected only after the work is complete, so you pay only for the service you've actually received.

Scheduling and Cancellations
You can change or cancel your scheduled service at no cost by contacting us before your service date. To reschedule or cancel, email us at epankey999@gmail.com. If we're unable to perform your service for any reason, you owe nothing.

Our Satisfaction Guarantee
If you're not satisfied with your cleaning, contact us within 3 days of the service, and we'll make it right, either by re-cleaning the affected bins or adjusting your charge. Because payment is collected after the service, there's rarely anything to refund. If you've already paid and we agree an adjustment is warranted, we'll refund the difference to your original payment method.

Damages or Issues
Please let us know right away if anything about your service wasn't right, such as a missed bin or an incomplete cleaning. Contact us at epankey999@gmail.com, and we'll evaluate the issue and correct it promptly.

Refunds
In the event a refund is due (for example, if you were charged for a service that wasn't performed), we'll process it to your original payment method within 10 business days of approving it. Please allow additional time for your bank or card company to post the refund. If more than 15 business days have passed since we approved your refund, contact us at epankey999@gmail.com.

Questions
For any questions about scheduling, cancellations, or our satisfaction guarantee, reach us anytime at epankey999@gmail.com.